Privacy policy

Who we are

Alerted (property conditions, watched around the clock) is the product at app.alerted.au and the Alerted iOS app. Questions: [email protected].

What we collect

Only what the product needs to run your account and alarms. We do not sell personal information. We do not use tracking SDKs, advertising identifiers, or analytics pixels in the iOS app.

• Email address and name, to sign you in and address the account.
• A user id we assign, to keep your properties on your tenant.
• Property addresses and names you enter, and sensor readings from the Home Assistant instance you connect.
• An Apple Push Notification device token, so alarms can reach the lock screen.

This website and the pilot waitlist

• When you join the waitlist. Your name, email address, how many properties you manage, and whatever you choose to tell us in your message. We use them only to contact you about Alerted early access.
• When you visit the site. Standard analytics such as the pages you view, rough location and device type, through Google Analytics, plus basic server logs our host keeps for security.

We share website information only with the services we use to run it: our hosting and content network (Cloudflare), which serves the website, and Google Analytics, which gives us aggregate figures on how the site is used.

The site uses Google Analytics, which sets cookies to measure how the site is used. You can refuse cookies in your browser, or use the Google Analytics opt out, and the site will still work. To be removed from the waitlist, email [email protected].

Why we collect it

App functionality only: authentication, the live dashboard, last-known conditions when the phone is offline, and native alerts when a sensor goes off-range or silent.

On the iPhone

The iOS app stores a last-known snapshot of your properties on the device so the branded offline screen still works without a network. The Apple device token is sent to our API over HTTPS and used only to deliver Alerted alarms via APNs. Notification permission is optional; you can revoke it in iOS Settings.

Sharing

We send push payloads to Apple so the notification can appear on your device. We do not share your account with advertisers. Home Assistant stays your backend; Alerted stores the connection you configure so we can poll sensor states.

Keeping it

We keep account and property records while the account is active. On the Account screen at app.alerted.au you can delete your own sign-in. If you are the only person on the account, that also deletes the properties, sensors, and readings. You can also email [email protected]. Device tokens are dropped when you delete the account, when subscribe fails permanently, or when you remove the app.

Your rights

If you are in Australia, you can request access or correction of personal information we hold, and complain to us at [email protected]. You may also contact the Office of the Australian Information Commissioner.